FAQ

What photo should I upload?

Use a clear, bright photo where the pet’s face is visible. Front-facing or slightly angled portraits usually work best.

Do I approve the design before production?

Yes. Every custom pet design goes through a proof approval step before production.

Why manual approval?

Custom pet embroidery needs human review. Manual approval reduces mistakes and protects customers from bad automated results.

Who produces and ships the product?

Production and shipping are handled through Printful after proof approval.

Can I request changes?

The MVP workflow should allow at least one reasonable proof adjustment before production. Final policy should be confirmed before launch.